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Our Policies, Terms & Commitments

Website Privacy Information

This is the web site of VitaminSource.com.

Our postal address is
P. O. Box 183484
Shelby Twp., MI 48318-3484

We can be reached via e-mail at info@vitaminsource.com
or you can reach us by telephone at (877) 368-1200

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is with respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them.

Consumers can access this information by visiting us at www.vitaminsource.com.

Upon request we offer visitors no ability to have factual inaccuracies corrected in information that we maintain about them.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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Online Shopping Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website.

VitaminSource may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

All prices listed on this website are subject to confirmation. VitaminSource will notify you by eMail within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an eMail within 24 hours of completing a purchase order, VitaminSource is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by eMail with confirmation of your intention to purchase the item at the confirmed price.

VitaminSource reserves the right to limit the quantities of certain items which you, your family or any group can purchase. VitaminSource will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, VitaminSource will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, VitaminSource will notify you as soon as possible.

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Website Usage Terms & Conditions

Please note that this website is provided "as is" and should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error free or completely accurate or current at all times, or at any time.

All content, including without limitation, all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this website, are subject to intellectual property rights, including copyright and trade-marks held by or licensed to VitaminSource. All such rights are expressly reserved.

You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of VitaminSource. No other copying of this website, in whole or in part, is permitted without the express written authorization of VitaminSource.

"VitaminSource", "VitaminSource.com", "VS" and certain other names, words, logos, slogans and images used on this website are the property of and are subject to trade-mark rights held by VitaminSource. Certain other trade-marks, trade names, words, logos, slogans and images listed on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.

This website may contain links to other websites. All such other websites are independent from this website and from VitaminSource. VitaminSource has no control over and expressly disclaims any liability for such websites or their contents. The provision of any link does not constitute an endorsement of such linked website by VitaminSource.

VitaminSource and its directors, employees, agents, representatives, successors and assigns shall not be liable for any damages whatsoever arising out or related to access to or use of this website or any other website linked to this website, whether or not such damages might be foreseeable and even if VitaminSource is informed of their possibility, including without limitations liability for direct, indirect, special, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).

The Terms and Conditions related to the use of this Website, together with the Website Privacy Policy and Online Shopping Terms and Conditions sections of this website, constitute the entire agreement between VitaminSource and you pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between us with respect to such subject matter.

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Return Policy

At VitaminSource.com your satisfication is our main focus. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less the original shipping). Only one opened product purchased is eligible for return. All others of the same product must be in an unopened condition for refund. This unconditional money back guarantee covers the the first 30 days from your date of your purchase. Please call us 1-877-368-1200 within 30 days of the purchase date to receive authorization and return instructions.

Mail your returned item back to the following address:

VitaminSource
P.O. Box 70403
Rochester, MI 48307

We will not be responsible for shipping and handling on returned items. We recommend using UPS or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

Items that are older then 30 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund.

** Please note: ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, it will be refused by our returns department and mailed back to you. Please contact us at 1-877-368-1200 to receive an RMA number.

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